Compare Policies Tax Guide and MLS Calculator Understanding Your Cover Your Rights and Complaints Fund Reviews Switching Funds

Understanding Your Cover

Plain English explanations of everything you need to know about private health insurance in Australia.

Hospital cover vs extras cover

Private health insurance in Australia is split into two distinct types. You can hold one or both.

Hospital cover pays for treatment as a private patient in a hospital. This includes your accommodation, theatre fees, and a contribution toward medical costs. It gives you the right to choose your own specialist, access private hospitals, and in most cases avoid long public waiting lists for elective procedures.

Extras cover (also called ancillary or general treatment cover) pays for out-of-hospital healthcare services that Medicare does not fully cover. This includes dental, optical, physiotherapy, chiropractic, psychology, podiatry, and more.

Extras-only cover does not exempt you from the Medicare Levy Surcharge. You need eligible hospital cover to avoid the MLS. See our Tax Guide for full details.

The four government-regulated hospital tiers

Since 2019 the Australian Government requires all hospital policies to be classified into one of four tiers. This makes it easier to compare policies across different funds. Every fund must include a minimum set of clinical categories at each tier.

Gold

The most comprehensive level. Covers all 38 clinical categories including maternity, cardiac, joint replacements, weight loss surgery, and assisted reproductive services. No restrictions.

From ~$163/month

Indicative, NSW single age 30

Silver

Covers most hospital procedures. Typically excludes maternity, weight loss surgery, and IVF. Silver Plus policies add some Gold categories. A strong mid-tier option for most adults.

From ~$117/month

Indicative, NSW single age 30

Bronze

Covers core hospital services. Some categories are Restricted rather than Included. Good for younger, healthy adults who want private hospital access without the higher Gold/Silver premium.

From ~$76/month

Indicative, NSW single age 30

Basic

The minimum level of hospital cover. Most categories are Restricted. Mainly used to avoid the Medicare Levy Surcharge or Lifetime Health Cover loading at minimal cost.

From ~$54/month

Indicative, NSW single age 30

Funds can also offer Plus variants such as Bronze Plus or Silver Plus. These add some clinical categories from a higher tier without meeting the full requirements of that tier. Always check exactly what your Plus policy includes.

What "Restricted" actually means

This is one of the most misunderstood parts of private health insurance in Australia. When a clinical category is listed as Restricted on your policy, it does not mean you are completely uncovered. It means the fund will only pay the minimum government-set benefit toward your treatment.

In practice this means if you are treated in a private hospital for a Restricted category, the minimum benefit paid by your fund will almost certainly not cover the full cost of your private hospital accommodation and theatre fees. You will likely face significant out-of-pocket expenses.

If you are treated as a public patient in a public hospital for a Restricted category, the benefit is usually sufficient because public hospital costs are lower.

Before having any elective procedure, always check with your fund whether your specific treatment is Included or Restricted under your policy. Ask for confirmation in writing.

Waiting periods

When you first take out private health insurance, or when you upgrade to a higher level of cover, most benefits have a waiting period before you can claim. This prevents people from taking out cover only when they know they need treatment.

Type of treatmentStandard waiting period
General hospital treatment2 months
Pre-existing conditions (hospital)12 months
Obstetrics / pregnancy12 months
Psychiatric care, rehabilitation, palliative care2 months (maximum)
General extras (dental check-ups, optical)2 months typical
Major dental12 months typical
Orthodontics12 months typical
Ambulance (emergency)1 day or immediate
If you switch funds to the same or lower level of cover, you do not re-serve waiting periods you have already completed. Your new fund recognises them. This is a legal right under the Private Health Insurance Act.

How to read your Product Disclosure Statement (PDS)

Your PDS is the legal document that describes exactly what your policy covers. Every fund must provide one. It can be long and dense but knowing where to look saves time.

Key sections to check

If something in your PDS is unclear, contact your fund in writing and ask for written clarification. Keep their response. If they later deny a claim inconsistently with what they told you, that correspondence is evidence for your IDR complaint.

What extras cover includes

Extras cover varies enormously between funds and policy levels. Unlike hospital cover there are no government-regulated tiers for extras. Each fund sets its own annual limits and benefit amounts. Common extras categories include:

Always check the annual limit for each category before choosing extras cover. A policy that covers physio sounds great until you realise the annual limit is $200 and you need fortnightly sessions.